Digital Services Act (DSA) Notice

1. Service Provider Information

CoolBeez Europe GmbH
Kurfürstendamm 11
10719 Berlin
Germany
Email: hello@impactbee.org
Phone: +49 1520 4767923
Managing Director: Alexey Poznyakov
Commercial Register: Berlin-Charlottenburg, HRB 188393 B

2. Average Monthly Active Recipients

As required under Article 24(2) of the Digital Services Act, we publish information about the average monthly active recipients of our service in the European Union.

Current Period: Less than 45 million average monthly active recipients in the EU.

This information is calculated and updated every six months in accordance with the methodology provided by the European Commission.

3. Point of Contact for Authorities

Competent authorities, including law enforcement, may contact us through the following dedicated channel:

Legal Department
Email: legal@impactbee.org
Phone: +49 1520 4767923
Languages: German, English

4. Point of Contact for Users

Users can contact us directly regarding DSA-related matters:

Email: dsa@impactbee.org
Phone: +49 1520 4767923
Languages: German, English

Response time: We aim to respond to all inquiries within 48 hours during business days.

5. Content Moderation

5.1 Reporting Illegal Content

Users can report potentially illegal content or activities on our platform through:

• Email: report@impactbee.org
• In-platform reporting mechanisms where available
• Our contact form with "Report Content" as the subject

5.2 Processing Reports

We process all reports in a timely, diligent, non-arbitrary and objective manner. Upon receiving a report, we will:

• Acknowledge receipt of the report
• Review the reported content
• Take appropriate action if necessary
• Inform the reporting party of our decision

5.3 Transparency

We publish transparency reports annually containing:

• Number of reports received
• Type of alleged illegal content
• Action taken
• Average response time

6. Terms and Conditions

Our Terms and Conditions, including information on any restrictions we impose in relation to the use of our service, are available at: Terms & Conditions

7. Complaint Handling System

7.1 Internal Complaint System

If you disagree with our content moderation decisions, you can submit a complaint through:

Email: complaints@impactbee.org
Subject line must include: "DSA Complaint - [Reference Number]"

7.2 Out-of-Court Dispute Settlement

For unresolved disputes, you may use certified out-of-court dispute settlement bodies. We commit to engaging in good faith with the selected body.

List of certified bodies: European Commission DSA Dispute Resolution

8. Trusted Flaggers

We work with trusted flaggers who have particular expertise in identifying illegal content. Reports from trusted flaggers are prioritized and handled through dedicated channels.

9. Minors Protection

Our service implements specific measures to ensure a high level of privacy, safety, and security for minors:

• Age verification mechanisms where appropriate
• Parental control tools
• Easy-to-understand privacy information for minors
• Special reporting mechanisms for content harmful to minors

10. Risk Assessment and Mitigation

We regularly assess and mitigate risks related to:

• Dissemination of illegal content
• Negative effects on fundamental rights
• Negative effects on civic discourse and electoral processes
• Negative effects on gender-based violence, public health, and minors

11. Transparency Reporting

Our annual transparency reports are published at: impactbee.org/transparency

Reports include:

• Content moderation activities
• Use of automated tools
• Number and type of measures taken
• Number of complaints received and processed

12. Updates to This Notice

This DSA Notice may be updated periodically to reflect changes in our practices or legal requirements. The date of the last update will be indicated at the top of this page.

13. Further Information

For more information about the Digital Services Act and your rights:

• European Commission - Digital Services Act
• Your rights under the DSA